Refund Policy

This policy applies to booked on-site retail financial checks, till reconciliations, inventory variance reviews, and multi-store spot-check clusters offered by App Development. It does not cover products, software licences, or shipped goods — we do not sell those.

Booking deposit

A 30% deposit is required to reserve a visit date. The deposit is credited toward the final invoice when the engagement is completed.

Full refund eligibility

You may receive a full refund of the deposit if:

• You cancel in writing (email is acceptable) at least 5 business days before the scheduled visit; or
• We cancel the visit for reasons within our control and you decline the offered alternative date; or
• A typhoon signal No. 8 or higher, or a black rainstorm warning, is in force for the scheduled window and no mutually agreed alternative is set within 14 days.

Partial refunds

Cancellations received between 4 and 2 business days before the visit may receive a 50% refund of the deposit. The retained portion covers preparation and reserved auditor time.

Non-refundable situations

• Cancellations within 1 business day of the visit
• Client no-show, or refusal of access after the auditor has arrived at the agreed address
• Visits that began (cash count started) and were then stopped by the client without a safety or legal reason
• Change of mind after the written store report has been delivered

Work already started

If the visit is underway and must stop because mall security revokes access that you were responsible for arranging, the deposit is non-refundable and time already spent may be invoiced on a pro-rata basis against the quoted fee.

Rescheduling

You may reschedule once at no charge if you give at least 3 business days’ notice and an alternative slot exists within 30 days. Further reschedules may be treated as a cancellation under the timelines above.

No-shows

If no authorised contact is present within 30 minutes of the agreed start, the visit is treated as a no-show. The deposit is forfeited; a new deposit is required to rebook.

Refund process and timing

Email info@app-development.digital with your booking reference, store address, and reason. Approved refunds are processed within 14 business days to the original payment method. Bank processing times may add several days beyond our initiation.

Multi-store clusters

If one outlet in a cluster is cancelled while others proceed, we recalculate the cluster fee. Unused stops follow the cancellation timelines above on a per-store portion of the deposit.

Questions

Refund requests and clarifications: info@app-development.digital / +852 2750 8228. Office: Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay.